How to contact Aimee support
If you need help with Aimee, want to report a problem, or have feedback, contact the Aimee support team by email at svc-aimee.email@k3advisorygroup.com. This is the official support email for the app.
Use this address for questions the help centre articles do not answer, for bugs or errors you have run into, or to request access to a feature that is not enabled for your account.
What to include in your message
To help the team resolve your issue quickly, include the following where relevant:
- A short description of what you were trying to do.
- What happened instead, including any error message you saw.
- The conversation or feature where it occurred.
- The approximate date and time.
Before you email
Many common questions are already answered in the help centre — searching here first is often the fastest way to get unblocked. For account or Microsoft 365 access issues specific to your organisation, your Aimee administrator or IT team may also be able to help.