Email action states and troubleshooting

After Aimee drafts an email, an action card appears in the chat thread. The card shows a status badge that updates as you interact with it:

• Draft ready — the email has been created and is waiting for your decision.
• Sending — your send request is in progress.
• Sent — the email was sent successfully from your Outlook account.
• Kept as draft — the email was saved to your Outlook Drafts folder without sending.
• Failed — the send attempt encountered an error (see troubleshooting steps below).

1. Check that the Microsoft 365 tools toggle in the chat composer is still on.
2. If you see a permissions error, sign out and sign back in to refresh your Microsoft 365 token.
3. After signing back in, return to the conversation. The email action card will still be there. Try clicking Send again.
4. If the send continues to fail, use the Open in Outlook button to open the draft directly in Outlook Web and send it from there.

The email compose feature is enabled per organisation and may not be available to all users. If you ask Aimee to draft an email and it does not present an action card, the feature may not be enabled for your account.

1. Confirm that the Microsoft 365 tools toggle is on.
2. Try rephrasing your request — for example: "Draft a new email to James asking for the project update."
3. If the feature is still unavailable, contact your Aimee administrator to request access.

You can always use the Open in Outlook button on an action card to open the draft in Outlook Web and send or edit it manually. This is the recommended fallback if Aimee's direct send is unavailable.